Privacy Policy
At SmartGlowSys, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our financial scenario modeling services. We've written this in plain language because transparency builds trust.
1 Information We Collect
When you interact with our platform, we collect information that helps us provide better financial modeling services. This happens in several ways, and we want you to know exactly what we're gathering.
Personal Information You Provide
- Contact details like name, email address, and phone number when you create an account
- Company information including business name, industry type, and organizational details
- Financial data you input for scenario modeling and analysis
- Communication preferences and feedback you share with us
- Payment information when you subscribe to our services
Information Collected Automatically
Our systems automatically collect technical information to improve your experience. This includes your IP address, browser type, device information, and how you navigate through our platform. We also track which features you use most often to make our service more helpful.
2 How We Use Your Information
Your information serves specific purposes that directly benefit your experience with our financial modeling platform. We don't use your data for anything that doesn't make our service better for you.
3 Information Sharing and Disclosure
We don't sell your personal information to anyone. Period. However, there are specific situations where we may share your data with trusted partners or when required by law.
We only share your information when it's necessary to provide our services, protect your interests, or comply with legal obligations under Taiwan's Personal Data Protection Act.
- Service providers who help us operate our platform (cloud hosting, payment processing, customer support)
- Professional advisors like lawyers and accountants when we need their expertise
- Government authorities when required by Taiwan law or to protect against fraud
- Business partners only with your explicit consent for specific collaborations
4 Your Privacy Rights
Under Taiwan's Personal Data Protection Act, you have significant control over your personal information. These aren't just legal requirements for us – they're commitments we take seriously.
Access and Correction Rights
You can request to see what personal data we have about you at any time. If something's incorrect or outdated, just let us know and we'll fix it promptly. You can update most information directly through your account settings.
Data Deletion and Portability
Want to delete your account and data? We'll remove your personal information within 30 days of your request. If you need your data for another service, we can provide it in a standard format that's easy to transfer.
Processing Restrictions
You can ask us to limit how we use your data while we resolve any concerns you might have. We'll respect your wishes and only use the minimum information necessary to maintain your account.
5 Data Security and Protection
Financial data requires serious protection, and we've built our security measures accordingly. Your information is encrypted, monitored, and protected by multiple layers of security controls.
- End-to-end encryption for all data transmission and storage
- Regular security audits and vulnerability assessments
- Multi-factor authentication options for your account
- Restricted access controls – only authorized personnel can access your data
- Automated monitoring systems that detect unusual activity
- Secure backup procedures with geographic redundancy
While we implement industry-leading security measures, no system is completely immune to threats. We continuously update our protections and will notify you promptly if any security incident affects your data.
6 Data Retention and International Transfers
We keep your information only as long as necessary to provide our services and meet legal requirements. Most personal data is retained for the duration of your account plus three years for business records compliance.
International Data Transfers
Some of our service providers operate outside Taiwan, particularly our cloud infrastructure partners. When we transfer your data internationally, we ensure adequate protection through contractual safeguards and only work with providers who meet strict privacy standards.
Your financial modeling data remains primarily stored within Taiwan's borders, with international transfers limited to essential operational needs and backup security.
7 Cookies and Tracking Technologies
We use cookies and similar technologies to make our platform work better and understand how you use our services. Most of these are essential for basic functionality, while others help us improve your experience.
You can control cookie settings through your browser, but disabling essential cookies may limit some platform features. We don't use tracking cookies for advertising purposes.
8 Policy Updates and Changes
Privacy laws and our services evolve over time, so we may need to update this policy occasionally. When we make significant changes, we'll notify you through your account email and provide at least 30 days' notice before new terms take effect.
Minor clarifications or updates to contact information don't require advance notice, but we'll always update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy Questions and Contact Information
Have questions about this privacy policy or how we handle your data? We're here to help.
Email: [email protected]
Phone: +886229589592
Address: No. 369號, Fengshi Rd, Dongshi District, Taichung City, Taiwan 423
We typically respond to privacy inquiries within 48 hours during business days.